Bookings – General

• To make a reservation, a non-refundable deposit or full payment is required at the time of booking.
• Bookings can be made over the phone, online or in person.
• Deposits & balances are to be paid by debit/credit card or cash.
• We do not accept cheques.
• Final balances on all accommodations must be paid in line with the due date. Failure to do so will result in your booking being fortified.
• Any changes to the booking also must be notified outside your relevant due date for any refunds.
• All deposits are non-refundable and non-transferable.
• Payments must be made in full by your due date & no refunds or transfers can be made.

Cancellation Policy

• Bookings cannot be amended or moved within 60 days of booking for camping and caravanning.
• Bookings cannot be amended or moved within 60 days of booking for glamping.
• No refunds will be given within the relevant 60 day period.
• Bookings can be moved or cancelled outside of the relevant 60 day full payment period, but the non-refundable deposit will not be refunded in any circumstances.
• Poor weather is not and will never be a ground for refund or to move a booking.
• We do not give refunds for early departures for any reason whatsoever.
• We reserve the right to cancel bookings for reasons deemed necessary by the management at any stage in the booking and check-in process.
• If you do not abide by our rules you will be asked to leave, and you will not be given a refund.
• Once a booking has been confirmed we take this as acceptance of our terms and conditions.

Arrival & Departure

• The booking is held for the date of arrival.
• Check-in is from 1.00pm for camping and caravanning.
• Check-in for glamping is 3pm.
• Check-out is 11am for camping and caravanning.
• Check-out is 10am for glamping.
• Anything outside of these hours is classified as an early check-in or late check-out and must be pre- approved and paid for.
• All nights booked at Masons will be to pay for in full regardless of late arrivals and there will be no refunds given for early departures.
• Should you fail to arrive on your booking date, please note that your pitch is not guaranteed for the next day and your booking will be cancelled unless you speak with the office and receive confirmation that a late arrival is okay.

Vehicles

• Masons operates an ANPR barrier system and in order to access the site your vehicle must be booked on at the time of booking in line with the ANPR requirements.
• One vehicle is included in the price.
• If you bring a second car it is likely that you may have to park elsewhere, especially in high season when space is limited.
• It is not always possible when glamping for your car to be parked in the glamping area. You will be allowed to unload and then told where to park.
• We do not accept responsibility for any damage caused to your car or personal property whilst staying on site.

Group Bookings

• Masons reserves the right to refuse any group booking at the time of booking or an arrival.
• Masons does not allow:  Single sex groups, Hen or stag parties.
• Groups of teenagers or young adults who are not accompanied by a fully responsible parent or legal guardian who is staying on site.
• All other group bookings are allowed entirely at the discretion of management and must be pre-approved over the telephone or in person or by email before booking is permitted.
• Please note that any group bookings made directly via our online booking system which by-pass pre approval may be rejected.
• Bookings of 3 pitches or more are full payment at the time of booking*
• By making a group booking at Masons campsite you are confirming that everyone in your group is happy to adhere to our Terms and Conditions.
• Please note, if you are making an individual booking but are associated with other guests on site, you will become part of our group booking policy and will be automatically subject to our group terms even if you are not pitched together.
• On arrival, all parties need to call into our reception (the silver Airstream caravan) to check in.
• Each unit within a group is required to pay a £40 pre-authorised security deposit by card. This is to ensure that each member of the group upholds our terms and conditions. A link to make this payment can be found in your payment link in your booking confirmation.
• The deposit will be due either 28 days before your arrival or in line with your balance due date. Please note this is a holding deposit only and will be released automatically within 7 business days after your departure. Should monies need to be retained this will be discussed with you during your stay.
• This can be paid by either cash or card, and ensures that our Terms and Conditions are upheld by the whole group.
• Although we try our best to ensure that all members of groups are pitched together, we cannot guarantee this especially in peak periods.
• We recommend that groups who want to pitch together book into the River Field when available. We do not allocate specific pitches in the River Field and guests are able to choose where to pitch. Only tents and small campervans are permitted in the River Field. (Please note, the River Field does not offer any electric hook-ups. And caravans & motorhomes & long wheel based campervans are not permitted).
• It is important to provide us with the correct dimensions of all units at the time of booking and we reserve the right to refuse a booking if the information provided is incorrect. Should it be deemed necessary to move your booking to a larger pitch as a result of incorrect information having been provided, we shall request any further monies owed.
• In the event that we have no standard pitches available and you choose to book a premium pitch then the full price will be applicable regardless of the size of your unit.
• If the group fails to adhere to our few but necessary rules & regulations, we reserve the right to ask the entire group to leave with no refunds provided.

Fire Pits

• Open fires are not allowed. If you would like a fire you must hire a fire pit from Masons.
• We have a limited number of fire pits which are allocated on a first come, first served basis. We understand that it can be disappointing if there are no fire pits left but we have a number which is fitting with health and safety and we take the safety of our campers very seriously.
• There is a limit of 1 x fire pit per group.
• You must be 18 to hire a fire and the fire pits must also be collected by an adult as they are very heavy.
• Guests are not permitted to use their own wood. Any additional logs must be purchased from Masons. We use sustainably sourced wood and the cost of the wood is £8 per bag.
• It is strictly forbidden to forage and burn timber from the land as this disturbs natural habitat within the National Park.
• Fires must be kept at a controlled height and within at a sensible distance from any flammable items.
• Fires must not be left unattended.
• Fire pits must not be moved whilst burning and whilst still hot.
• Do not empty hot ashes into the rubbish bins. You must empty your hot ashes into the hot ash bins which are located next to the office.
• Children must not play near the fires.
• Fire pits must be returned by 11am.
• If you feel that the rules are not being adhered to we reserve the right to extinguish your fire and remove your fire pit and your deposit will not be returned.

Barbecues

• Masons campsite has a number of security deposits to uphold T&C’s, card details are taken for a holding deposit which is secured on the customers card by our card providers. This is then released 7 days after your departure. You will provide your card details through your online gateway for your booking in advance of your arrival.
• Deposits: Group £40,  Glamping £50, Fire pits £10, Hired items £30
• BBQ’s are permitted if raised off the grass. There are wire shopping baskets for this purpose in the refuse area.
• You must not use the dry-stone wall stones to raise your BBQ off the floor.
• Do not put BBQs on the ground or on the wooden kitchen area of the glamping area.