Do you have a question?
Or would like to know more about what we offer at Mason Campsite? We’d love to hear from you. We hope that we’ve answered any question you might have in our website or in the FAQ’s below, but if not feel free to ask us about anything, one of friendly team will sure to have the right answer.
T: 01756 720 275
Frequently Asked Questions
Check-in and Check out
“When can I check in?”
~
If you are camping you can check in from 1pm.
If you are glamping you can check in from 3pm.
“Can I arrive earlier than the normal check in time?”
~
If you would like to do an early check in, please phone the office. Subject to availability early check-is £5 per pitch.
“What time is departure?”
~
Departure at Masons is 11am for all campers and glampers.
“Can I book a late departure?”
~
Lazy day departures are available subject to availability and cost £5. Please phone the office for more information.
“Are the above available during the school holidays?”
~
During school holiday we cannot offer early arrivals or lazy day departures. If you wish to arrive or depart outside of our normal check-in & departure times you will need to book an additional night as required at the beginning and/ or end of your of booking.
Fire Pits & BBQs
“Can I book a fire pit?”
~
Glampers can pre book a fire pit as part of their booking.
Campers can hire a fire pit on a first come, first served basis. We do not allow pre booking.
“Do you allow BBQs?”
~
We do allow you to bring your own BBQ, we just ask that you raise it off the ground to protect the grass. We provide old wire baskets for you to rest your BBQ on. These are located next to the facilities block.
Making a Booking
“Can we be pitched next to our friends?”
~
We do try our very best to pitch you as close to your friends as we can based on the information that you provide us with when you make your booking. We cannot always guarantee that your wishes will be possible at peak times (though we will do our best). If you want to be pitched close to friends, it is important to let us know as soon as possible. During peak periods, if we do not know until check-in, it will be almost impossible for us to accommodate your request.
If booking online, please make your wishes known in the ‘Special Requests box’.
If you book over the phone, please let the office know who you will be camping with.
If you are staying the River Field there are no designated pitches and your group can pitch as they choose (though you do still need to book on as a group in accordance with our group T&Cs).
“How do I make a group booking?”
~
All group bookings are subject to our group booking T&Cs
We do not take groups of teenagers or young adults that are not accompanied by a responsible parent or guardian who is staying on site. We do not take stag or hen parties.
We welcome family groups who are happy to abide by our T&Cs.
To make all group bookings please contact the office for pre-approval and we will then provide instructions on how to make the booking.
“Why do we take a security deposit for groups?”
~
The security deposit is our way of managing the campsite so that it remains an enjoyable environment for all our campers.
Every pitch within a group booking must pay a noise deposit of £40 and there are no circumstances in which this can be waived.
“Can we pitch in the River Field?”
~
Not unless the River Field is open (28 days a year only) and you have a booking for the River Field.
Motorhomes, caravans and long wheel-based campervans cannot pitch in the River Field.
“Do we have electric hook up?“
~
If you are booked in the Main field, you will have electric hook up and if you are booked into the River field you do not have electric hook up.
“What do I need to bring to connect to your hook-up?“
~
You will need to bring a 3-pin electric cable. We have a 10-amp electric supply for you to use. Anything above 10-amp will trip the electrics.
We do have some electricity cables that we hire out for a fee.
“Do you accept dogs“
~
Dogs are very welcome at Masons providing they are kept on leads.
You may see the owners’ dogs Anouk and Isla off a lead but there are no exceptions for campers. We have free range chickens and live-stock and we have lost too many chickens (which is extremely distressing to witness) that have been killed by our campers’ dogs to make any exceptions.
All glamping tents have dog beds, crates, dog treats and we have water bowls dotted around the campsite.
On Site
“Is there Wi-Fi available?”
~
We do have Wi-fi available onsite however you will be in the middle of the Yorkshire Dales which makes it very temperamental. When working the best signal can be found in the communal court-yard.
“Where is the nearest petrol station/shop?”
~
We have a small shop on site that stocks camping essential and basic foods. We also have a coffee shop serving barista coffee, fresh croissants and baguettes.
The nearest petrol station is the Spar located in Threshfield (10-minute drive away). The petrol station has a decent size Spar and the local butcher (who we would highly recommend) is located in the Spar.
If you are looking for a supermarket Skipton and Ilkley have Morrisons, Tesco and Booths between them and both are a 30-minute drive away.
“Do you have seasonal pitches?”
~
We do not have seasonal pitches. All our pitches are grass due to our position in the National Park and we are closed during the Winter months.
“If we forget our airbed or electric cable can we hire one?”
~
We do hire out mattresses and electric cables for those who forget them at home. There is an additional hire charge and we do take a security deposit that will be returned to you once your hired item has been returned to the office.
“Where is the river?“
~
The River Wharfe is located at the bottom of the campsite. There is access at the bottom of the site straight onto the river-side path which forms part of the Dalesway in either direction.
“Do you allow supermarket deliveries?”
~
Our campers do arrange supermarket deliveries.
As we have installed a barrier system, the deliveries will need to be the camper’s responsibility to look out for the delivery van on arrival. As the van cannot come to your pitch it will remain near the entrance however at our busiest times this could cause a delay with check in’s. Please be mindful of other campers.
“Can we swim in the river?”
~
The river is a popular spot for wild swimming, fly fishing and paddling. We do recommend children are supervised at all times.
“Can we bring a pup or small tent?”
~
We are a unit-based campsite in the National Park. We accept pup tents for storage or for your children to sleep in for an additional charge. The cost of a pup tent per night is £8.00
Contact us
If you have any questions please feel free to email or give us a call.
T: 01756 720 275